At Zeba Travelling Company, we aim to provide a transparent and fair refund process for our customers. Refunds are subject to the cancellation terms, booking conditions, and policies of the respective hotels, transportation providers, tour operators, and other service partners.

1. Cancellation & Refund Eligibility

Customers must submit cancellation requests in writing through email or WhatsApp. Refund eligibility depends on the date of cancellation and the applicable supplier policies.

2. General Refund Guidelines

• 30 or more days before arrival: Refund after deduction of applicable supplier and processing charges.
• 15–29 days before arrival: Up to 25% cancellation charges may apply.
• 7–14 days before arrival: Up to 50% cancellation charges may apply.
• Less than 7 days before arrival: Up to 75% cancellation charges may apply.
• No-show or cancellation without prior notice: May result in no refund.

3. Non-Refundable Bookings

Certain bookings, promotional offers, advance-purchase rates, permits, tickets, or services may be non-refundable. Such conditions will be communicated at the time of booking.

4. Refund Processing

Approved refunds will be processed after confirmation from the relevant service providers. The refund amount and processing time may vary depending on the payment method and supplier policies.

5. Contact Us

Zeba Travelling Company
Kremshore, Yaga Bug, Jammu and Kashmir – 191111
Email: Info@zebatravellingcompany.com
Phone: +91 95961 08909